Social Planner RS is a social media planning and publishing tool operated by Rahiel Agency. Users can request deletion of personal data associated with connected social media accounts by following the instructions on this page.
How to Request Data Deletion
To request deletion of your data, email info@rahielstudios.ch with the subject line “Data Deletion Request”.
Account Identification
Please include the connected platform, such as Facebook, Instagram, TikTok, or another supported service, and the account, page, or profile information needed to identify the connected account in Social Planner RS.
What We Delete
After receiving a valid deletion request, we will delete data associated with the connected account, including stored account identifiers, profile or page metadata, access tokens, refresh tokens, uploaded media, captions, scheduled posts, publishing status, insights, and related metadata where applicable.
Platform Access Revocation
You can also revoke Social Planner RS access directly from the connected platform. For TikTok, revoke access from your TikTok account app permissions/settings where available. For Facebook and Instagram, go to your Facebook settings, open Apps and Websites, find the app, and remove it.
Processing Time
We will process deletion requests as soon as reasonably possible. We may keep limited records if required for legal, security, fraud-prevention, or operational reasons.
Confirmation
After processing the request, we will reply with confirmation or provide the current status of the request.
Contact
For data deletion requests or questions, contact: info@rahielstudios.ch
Operator: Rahiel Agency
Neuweilerstrasse 19
4054 Basel
Switzerland